Learn how we handle, process, and secure your personal data when shopping at Hobby Enclave.
When you purchase specimens, active substrates, or custom aquariums from our store, we collect the personal information you give us such as your name, delivery address, phone number, and email address. This information is strictly used to fulfill shipments, verify checkout details, and communicate shipping updates.
When you provide us with personal details to complete a transaction, verify your credit card, place an order, or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.
All online transactions are processed securely through certified payment gateways (including Razorpay). We do not store credit card credentials, netbanking tokens, or UPI pins on our servers. Your payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment.
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
For courier logistics and transit delivery, your name, shipping address, and telephone number are shared with logistics aggregation partners (such as Shiprocket and its regional delivery networks) to facilitate safe transport to your destination.
We utilize cookies to maintain your shopping cart session, remember your currency preferences, and gather general traffic data via analytics services. Additionally, we integrate secure Meta/Instagram API calls to display user-submitted aquarium setups and media posts on our landing page.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.